Delivery Information – Pinkpara.com
Effective Date: February 27, 2025
1. Production & Shipping Times
Each artwork on Pinkpara.com is custom-made, meaning production and delivery times may vary.
⏳ Production time: 14–30 days
🚚 Shipping time:
- EU & USA: 7–14 business days
- Worldwide: 14–30 business days
Once your order is shipped, you will receive a tracking number via email.
2. Shipping Carriers
We ship worldwide using DHL and UPS for secure and reliable delivery.
📌 Important: If your country has specific import restrictions or requires additional paperwork, delivery may take longer.
3. Shipping Costs & Customs Fees
✅ Shipping is free worldwide.
❌ Customs duties, VAT, and import fees are the buyer’s responsibility.
Some countries may charge import taxes or customs duties upon arrival. Please check your local regulations before purchasing.
4. Lost or Damaged Shipments
We take every precaution to ensure safe delivery, but if your package is lost or arrives damaged, follow these steps:
🔹 Damaged Items:
- Contact us at [email protected] within 48 hours of delivery.
- Attach clear photos of the damage and packaging.
- We will assess the case and, if confirmed, arrange for a replacement or repair.
🔹 Lost Shipments:
- If tracking shows “delivered” but you haven’t received the package, check with your local courier or neighbors first.
- If the package is marked as lost by DHL or UPS, we will assist you in filing a claim.
- Refunds or replacements for lost items are handled case by case.
📌 We are not responsible for delays caused by customs clearance or incorrect shipping information provided by the buyer.
5. Need Assistance?
If you have any questions about shipping, contact us at [email protected].